Shipping policy

Here is a comprehensive, legally protective Shipping Policy that builds on your original line and is suitable for an Indian e-commerce medical apparel brand like Wasp Scrubs. It’s written to be clear for customers while safeguarding you from liability:

Shipping Policy

Orders are usually processed and shipped within 2–4 business days after order confirmation. Once dispatched, orders are typically delivered within 5–8 working days across India, depending on the delivery location, courier partner operations, and external factors. You will receive a tracking link via email and/or SMS once your order has been dispatched.

Order Processing

  • Orders are processed on business days only (Monday to Friday, excluding public holidays).

  • Processing times may vary during high-demand periods, sales, promotions, or unforeseen circumstances.

  • We reserve the right to delay or cancel shipments due to inventory issues, verification requirements, or operational constraints.

Shipping Coverage

  • We currently ship within India only.

  • Delivery timelines may vary for remote, rural, or restricted locations and may take longer than the estimated delivery window.

Delivery Timelines

Delivery timelines provided are estimates only and are not guaranteed. Delays may occur due to:

  • Weather conditions

  • Courier partner delays

  • Government restrictions

  • Natural disasters, strikes, or other force majeure events
    Wasp Scrubs shall not be held liable for delays caused by circumstances beyond our control.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Any additional charges such as re-delivery fees due to incorrect address details or failed delivery attempts may be borne by the customer.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information. We are not liable for:

  • Delays or non-delivery due to incorrect or incomplete addresses

  • Orders delivered to incorrect addresses provided by the customer

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, re-shipping will be subject to additional shipping charges.

Tracking & Delivery Confirmation

  • Once dispatched, tracking details will be shared via email/SMS.

  • It is the customer’s responsibility to track the shipment and coordinate with the courier partner for delivery-related concerns.

  • Delivery shall be deemed complete once the order is marked as delivered by the courier partner.

Damaged, Lost, or Missing Shipments

  • If you receive a package that appears tampered with or damaged, please do not accept delivery and notify us immediately.

  • Claims for lost, missing, or damaged shipments must be reported within 48 hours of delivery.

  • Any claims raised beyond this period may not be eligible for investigation or resolution.

Partial Shipments

In some cases, orders containing multiple items may be shipped separately depending on product availability or logistics requirements. Customers will be notified accordingly.

Force Majeure

Wasp Scrubs shall not be liable for failure or delay in performance of shipping obligations due to events beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, lockdowns, or government regulations.

Policy Modifications

We reserve the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.

Contact Information

For shipping-related queries, please contact us at:
Email: waspretailcr@gmail.com
Phone: +91 96524 94000